Dreamexch: Privacy Policy

At Dreamexch, we recognise the importance of protecting the information connected to your account and your use of the platform.

This Privacy Policy explains the types of information that may be collected when you register, create or use a Dreamexch ID, log in, access sports or gaming sections, use the Dreamexch App, complete supported transactions, contact Customer Support or otherwise interact with Dreamexch.

It also explains how that information may be used, stored, protected and shared where reasonably necessary.

By using Dreamexch, you acknowledge the data practices described in this Privacy Policy, subject to the privacy rights and laws that apply to you.

This policy should be read together with the Dreamexch Terms and Conditions and Responsible Gaming Policy.

1. Information We May Collect

The information collected through Dreamexch can depend on how you use the platform and which services are available to your account.

We may collect information you provide directly as well as technical and usage information generated through your interaction with Dreamexch.

This may include:

registration information,
Dreamexch ID or username,
contact details,
account and login information,
verification information where required,
transaction-related data,
device and browser information,
IP address and technical logs,
Customer Support communications,
cookie and usage information,
and other information reasonably necessary to operate or protect the service.

We aim to collect information that is relevant to account operation, security, service delivery and legitimate platform requirements.

2. Dreamexch Registration Information

When you create a Dreamexch account, you may be asked to provide information needed to establish your profile.

Depending on the current registration process, this may include your name, contact details, username, account identifier or other requested information.

You are responsible for providing accurate information during registration.

Incorrect details can make login recovery, account verification and support more difficult.

Your Dreamexch ID

Your Dreamexch ID helps identify your registered profile.

It may be connected with other information associated with your account.

We may use your ID to help manage account access, maintain security, provide support and connect relevant activity with the correct profile.

Your ID should not be shared together with confidential login credentials.

3. Dreamexch Login Information

When you use Dreamexch Login, technical information may be processed to authenticate your account and protect platform access.

This can include:

login time,
IP address,
browser details,
device information,
session data,
and other access-related records.

This information may help identify unusual login behaviour, investigate suspected unauthorised access and improve account security.

Your password should remain confidential.

4. Contact Information

If you provide an email address, phone number or another contact method, that information may be used for account-related communication.

Depending on the services available, this can include:

account notices,
security alerts,
recovery information,
verification requests,
support replies,
transaction updates,
service notices,
and other communications connected to your account.

Where promotional communications are used, applicable consent and opt-out requirements should be followed.

5. Account Verification Information

Dreamexch may request additional information to verify identity, age, account ownership, payment information or other details where necessary.

Verification requirements can vary depending on the account, service, transaction and applicable obligations.

Where verification documents are requested, they should only be used for legitimate account, security, compliance or fraud-prevention purposes.

Users should avoid sending sensitive verification documents through unknown third-party channels.

6. Transaction Information

Where Dreamexch supports deposits, withdrawals or other account transactions, transaction-related information may be processed.

This may include:

transaction amount,
transaction date,
payment method information,
transaction reference,
account status,
processing information,
and relevant verification details.

This data may be used to process transactions, maintain records, resolve payment questions, prevent fraud and meet applicable operational or legal requirements.

7. Device and Browser Information

When you access Dreamexch, certain technical information may be collected automatically.

This can include:

device type,
operating system,
browser type,
IP address,
access time,
screen or device characteristics,
session information,
referring page,
and general usage data.

This information may help us understand platform performance, identify technical problems and improve security.

8. Dreamexch App and Mobile Data

When you use the Dreamexch App or supported mobile access, device-related information may be processed to support functionality and security.

Depending on the app or device setup, this may include device identifiers, operating-system information, app version and other technical details.

If an app requests device permissions, those permissions should be relevant to the function being provided.

Users should review permissions before granting access.

9. Cookies and Similar Technologies

Dreamexch may use cookies or similar technologies to support the website and account experience.

Cookies may be used to:

maintain login sessions,
remember preferences,
improve website performance,
understand platform usage,
support analytics,
maintain security,
and improve navigation.

Some cookies may be necessary for the website to function correctly.

Others may depend on user preferences or applicable consent requirements.

Managing Cookies

You may be able to manage or block cookies through your browser settings.

Disabling certain cookies can affect the way some parts of Dreamexch work.

For example, login sessions or remembered account preferences may not function as expected.

10. How We May Use Your Information

Information collected through Dreamexch may be used for legitimate purposes connected to operating and protecting the platform.

These purposes may include:

creating and managing accounts,
authenticating login,
maintaining Dreamexch IDs,
providing sports and gaming access,
operating the Dreamexch App,
processing supported transactions,
providing Customer Support,
detecting fraud or misuse,
improving security,
maintaining technical performance,
communicating important account information,
meeting applicable legal requirements,
and improving the user experience.

Personal information should not be used for incompatible purposes without an appropriate basis.

11. Account Security and Fraud Prevention

Protecting Dreamexch accounts may require the processing of technical, account and transaction information.

Information may be reviewed where there are signs of:

suspicious login activity,
duplicate accounts,
payment fraud,
account misuse,
unauthorised transactions,
attempted manipulation,
or other security concerns.

Where appropriate, account access may be temporarily restricted while an issue is reviewed.

12. Customer Support Information

When you contact Dreamexch Customer Support, information connected to the support request may be retained.

This can include:

account identifier,
contact details,
issue description,
technical information,
relevant transaction details,
and communication history.

This information may be used to investigate the issue, respond to you and maintain a support record.

Do not include your full password in a support message.

13. Sports and Gaming Activity

Information about how an account interacts with sports, cricket, live sections or gaming areas may be processed where necessary for account operation, security, record keeping or service delivery.

This may include activity related to:

cricket,
sports events,
Dreamexch betting sections,
live games,
account transactions,
and platform history.

Such information may also be relevant when reviewing disputes, technical problems or suspected misuse.

14. Dream Exch and Dream Exchange Search Variations

Users may reach Dreamexch after searching for Dream Exch, Dream Exchange, Dreamexchange, Dreamex or similar variations.

Regardless of the search term used, personal information should only be entered through the intended Dreamexch account or support environment.

Avoid submitting login details or sensitive information to unknown third-party pages simply because they use a similar brand name.

15. How Information May Be Shared

Dreamexch may share information with third parties where reasonably necessary to operate, secure or support the service.

This may include providers involved in:

hosting,
technical infrastructure,
payment processing,
analytics,
fraud prevention,
identity or account verification,
Customer Support,
legal services,
compliance,
and other operational functions.

Third parties should only receive information relevant to the service they provide and should handle it according to applicable obligations.

16. Legal and Regulatory Disclosure

Information may be disclosed where reasonably necessary to comply with:

applicable law,
valid legal processes,
regulatory requirements,
fraud investigations,
security obligations,
or lawful requests from competent authorities.

Information may also be used or disclosed where necessary to protect the rights, safety or legitimate interests of Dreamexch, users or other parties, subject to applicable law.

17. Personal Information Is Not an Unrestricted Commodity

Dreamexch should not treat user information as an unrestricted commodity.

Where applicable privacy law gives users specific rights relating to the sale or sharing of personal information, those rights should be respected according to the actual practices of the operator.

If the operator engages in any activity that legally qualifies as a sale, targeted advertising or regulated sharing, the final published policy should describe that practice accurately.

18. Data Retention

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may vary depending on the type of information.

Account, transaction, verification, security and support records may need to be kept for different periods.

When information is no longer required, it should be deleted, anonymised or otherwise handled according to the applicable retention process.

19. Closed Accounts

Closing a Dreamexch account does not always mean all related information can be deleted immediately.

Certain records may need to be retained for:

transaction history,
fraud prevention,
security,
dispute resolution,
legal requirements,
or regulatory compliance.

Information should not be retained longer than necessary without an appropriate reason.

20. Data Security

Dreamexch should use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

Security measures may include appropriate access controls, monitoring, secure account processes and technical protections.

However, no online system can be guaranteed to be completely secure.

Users also have an important role in protecting their information.

How You Can Protect Your Information

You should:

keep your Dreamexch password private,
avoid sharing your ID and password together,
use strong login credentials,
secure your devices,
log out from shared devices,
avoid suspicious links,
and report unusual account activity.

If you believe your account has been compromised, change your password where possible and contact Dreamexch Customer Support.

21. Third-Party Websites and Services

Dreamexch may contain links to third-party websites, payment providers or other external services.

Those third parties may operate under their own privacy policies.

Dreamexch does not control every independent third-party service.

You should review the privacy information provided by a third party before giving it personal information.

22. Analytics and Platform Improvement

Dreamexch may use technical, usage or aggregated information to understand how the platform performs.

This may help identify:

commonly used sections,
device compatibility issues,
navigation problems,
technical errors,
security concerns,
and opportunities to improve the platform.

Where third-party analytics providers are used, applicable privacy requirements should be followed.

23. Account Communications

Dreamexch may communicate with you about your account or platform services.

This may include:

security alerts,
password or account-recovery messages,
policy updates,
support responses,
verification requests,
transaction notices,
or service announcements.

Promotional communication, where used, should follow applicable consent and opt-out requirements.

Marketing Preferences

Where promotional messages are sent, users should be given any opt-out options required by applicable law.

Stopping marketing communication may not stop essential account or security messages.

24. Privacy Rights

Depending on the laws that apply to you, you may have rights relating to your personal information.

These may include the right to request:

access to certain personal information,
correction of inaccurate information,
deletion in appropriate circumstances,
restriction of certain processing,
objection to certain uses,
or a copy of eligible information.

The exact rights available depend on the applicable jurisdiction and legal basis for processing.

Some requests may also be limited where information must be kept for security, transactions, fraud prevention, compliance or legal obligations.

25. Correcting Your Account Information

We encourage users to keep their Dreamexch account information accurate.

Where profile-editing tools are available, certain information may be updated directly through the account.

For information that cannot be changed through the account, use Dreamexch Customer Support.

Additional verification may be required before sensitive profile details are changed.

26. Privacy Requests

If you have a privacy-related request, use the official Dreamexch Customer Support route.

Explain clearly what information or action you are requesting.

We may need to confirm that the request is being made by the correct account holder before providing, changing or deleting information.

This helps protect account privacy.

27. Minors

Dreamexch services involving real-money gaming are intended only for people who meet applicable legal-age requirements.

We do not intend such services to be used by minors.

Account holders should keep login credentials away from children and protect shared devices against unauthorised access.

If information relating to an ineligible minor is identified, appropriate action should be taken according to applicable legal and account requirements.

28. Responsible Gaming and Privacy

Certain account information may be processed in connection with responsible-gaming tools or account controls.

Where a user requests a break, restriction or another responsible-use measure, information may need to be processed to apply and maintain that request.

Such information should only be used for legitimate responsible-gaming, account-management or compliance purposes.

29. International Data Processing

Depending on the technical providers and infrastructure used by the actual Dreamexch operator, information may be processed or stored in more than one country.

Where international transfers take place, appropriate safeguards should be used where required by applicable law.

The final published Privacy Policy should identify specific transfer arrangements where legally necessary.

30. Security Incidents

If a security incident affects personal information, Dreamexch should assess the issue and take appropriate action.

Where applicable law requires notification to users or authorities, those obligations should be followed.

Users should also report suspected account compromise promptly through Customer Support.

31. Changes to This Privacy Policy

Dreamexch may update this Privacy Policy from time to time to reflect:

service changes,
technical developments,
security requirements,
legal obligations,
or changes in data practices.

The latest published version should be treated as the current policy from its stated effective date, where one is provided.

Users should review the policy periodically.

32. Contact Dreamexch About Privacy

If you have questions about this Privacy Policy or the handling of information connected to your account, use Dreamexch Customer Support.

When making a privacy request, provide enough information to identify the relevant account and explain the issue.

Do not include your full password.

Additional verification may be required before sensitive information is disclosed or changed.

33. Your Responsibility for Account Privacy

Protecting personal information is a shared responsibility.

Dreamexch should take reasonable steps to protect information handled through its systems.

You should also protect:

your Dreamexch ID,

your password,

your registered devices,

your account communications,

and your sensitive transaction or verification information.

Do not provide account details to unknown people simply because they use the Dreamexch name.

If you are unsure whether a request is genuine, use the official Dreamexch support route before sharing information.

Dreamexch Privacy Commitment

Your Dreamexch account can connect registration, login, ID access, cricket, sports, live sections, app access, transactions and Customer Support.

The information associated with that account should be handled carefully.

Our privacy approach is based on using information for legitimate purposes such as providing account access, protecting security, processing supported services, resolving account issues and meeting applicable obligations.

We also encourage every user to take an active role in protecting their own information.

Keep your password private.

Use trusted devices.

Avoid unofficial login pages and apps.

Be careful when sharing personal information.

And contact Dreamexch Customer Support if you believe your account or personal information may be at risk.